Covid-19

Covid-19 updates for J Feather Apparel customers

FOLLOW THIS PAGE TO LEARN THE LATEST UPDATES AND WHAT THEY MEAN FOR YOU.

SUMMARY

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.

Our fulfillment partners in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.

LATEST UPDATE

May 7, 2020

We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.

People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Our team is determined to keep doing their best and catch up with the order volume. We appreciate that you're with us.

WHEN WILL I GET MY ORDER

CLOTHING:

For USA Orders: 15-20 business days

For EUROPE Orders: 10-13 business days

Rest Of The World: 10-45 business days

ACCESSORIES:

For USA Orders: 3-6 business days

For EUROPE Orders: 8-11 business days

Rest Of The World: 10-45 business days

HOME & LIVING:

For USA Orders: 5-8 business days

For EUROPE Orders: 2-4 business days

Rest Of The World: 10-45 business days

MUGS:

For USA Orders: 15-20 business days

For EUROPE Orders: 2-4 business days

Rest Of The World: 10-45 business days

 

Be prepared for delays

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We're closely communicating with our partners like Bella+Canvas to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. We're also glad to report that we're seeing a surge in orders, which means the world to us that you're still supporting High Monks. Thank you for being more patient during this time, even when we have expressed that delays on some items and for some countries can take up to 1 month.

Estimates are current as of May 5, 2020.